When shopping at www.Gardeniacopenhagen.com you have a 14 days return window from the day of delivery.
You can either return your order to one of our shops located at:
Gammel Kongevej 107,
1850 Frederiksberg C
Or otherwise please fill out the cancellation form send with the package and leave a note about how we should handle your return by exchange or money back on your account. We will handle your return when we have received the item. If you want the money back from your return, please note that the amount will be transferred to the same credit card as you paid the order with. It may take a few days before you will be able to see the money on your bank account.
All return fees are paid by the customer.
Ship the goods within 14 days of delivery to the following address:
Gammel Kongevej 107
1850 Frederiksberg C
All products returned must be securely wrapped. Damage caused by inadequate packaging may be that your rights are removed. We recommend that the product is returned via Post Nord or GLS, and the product is sent as a package. In this way, it is possible to track the package in the system, remember to note the tracking id.
Questions? Please contact us: Gardeniacopenhagen@gardenia.dk
Questions can be answered in both English and Danish.
As a consumer, you have a 2-year warranty, which means that you either get it repaired, replaced, refunded or a reduction in price, depending on the specific situation.
This condition of the claim must be justified.
If the product breaks during the warranty period, we repair free of charge on our or the manufacturer’s workshop.
Damage to products caused by error handling, modifications or gross misuse by the user, is not covered by the warranty.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise: please let us know if you have any complaints or comments.
If your dispute remains unresolved, you are eligible to contact Konkurrence- og Forbrugerstyrelsens Center for Klageløsning, Carl Jacobsens Vej 35, 2500 Valby, Denmark, at www.forbrug.dk or the European Commission’s Online Dispute Resolution platform here.
ARE YOU UNSURE…
If there arise doubts, Gardenia Copenhagen recommends that you contact us at Gardeniacopenhagen@gardenia.dk